When: April 29, 2009, 11:45am-1pm
Where: Greater Victoria Chamber of Commerce Office, #100 – 852 Fort St.
Registrations: via GVCC (you need to use Internet Explorer to sign up)
Last December I set up this date to present a seminar on the topic of “Achieving Breakthrough Customer Service.” My initial intent was to bore everyone silly with a bunch of academic notions of service visions, service blueprints, experiential evidence, yadda yadda yadda. Fortunately since then I’ve boarded the clue train, and I’ve decided I’m going to make it a unique, participatory, supportive learning event.
I’ll be using graphic facilitation (what else, right?) to guide the group in exploring these questions:
- What are our attitudes towards our customers, and how do they affect the business?
- What does customer service look like when it’s done well? (Keeping it positive! No bitching!)
- What changes can we make, and actions can we take, to make our customers feel like #1?
Please join me in this learning event and bring your stories and successes in customer service with you! Tell all your friends, tell the whole bunch.
(Oh and yes, I intend to accomplish all of this in 1 hour and 15 minutes while people are eating lunch. It’ll be a speed-demon facilitation! Think I’d better caffeine up beforehand!)
Tags: Events
